Check out what our patients are saying about their 5-star experience with our amazing team!

Jordy L.
01:59 04 Jun 24
Exceptional service here! They make you feel like family the minute you walk in and treat you as if you’re the only person they are treating! They leave ample time for you to ask questions! You leave feeling valued and well cared for with the care they provide with their words, smiles and work done in your mouth! Truly thankful ! 😌
TA B.
16:33 03 Jun 24
We are extremely happy with the experience we’ve had with Ward Family Orthodontics. My son got his braces here and they set up a payment plan, that worked for us. All the staff is always friendly and Dr. Ward is very personable and caring!
Kacey F.
15:49 03 Jun 24
My kids are always excited to go to their appointments. Everyone is so nice! My daughter’s teeth are looking beautiful and we are so excited to see the final results.
Greg O.
23:03 28 May 24
Really great place to get your Orthodontics done, Super kind and caring staff, great doctors really just a positive experience all around.
Becky D.
21:06 28 May 24
The team at Ward Family orthodontics is amazing. Everyone is so cheerful and kind. Their consults are free and the work they do is great. I was referred here and now I take my kids here for their ortho treatment. Highly recommend!
Marilyn K.
16:59 22 May 24
I was 55 when I got my braces on. I am a Realtor with fast past busy schedule and live 45 miles away. They were super accommodating. I’m very happy with the end result. They came off when originally predicted and no cost over run. First trip to dentist after they came off and dentist asked who did the ortho work. He said “they did a great job!” I agree!!
Kasondra C.
16:17 14 May 24
Professional, clean, quick, and so friendly!
Ashley M.
23:01 13 May 24
I love this office! My daughter is having such a great experience. The staff are wonderful and the orthodontist has done a fabulous hon straightening her teeth! I highly recommend this office!!
Emanuela S.
17:13 09 May 24
I am extremely pleased with Dr Ward and staff. Everyone is so nice, pleasant and kind. My jaw used to lock, and the right side of my head and face would hurt, and now after just two months it's way better. Woohoo!
Maya T.
15:52 09 May 24
Dr Ward is amazing with his patients. I have never seen a doctor relate so well with such ease. He even personally called to check up on how my son was feeling after starting Phase 2. I could not be more satisfied with the care we receive here!
Kathi-Jo K.
21:49 03 May 24
These are the nicest and most helpful people in town. They helped me finance my braces too with no trouble! Highly recommended!
Kj U.
17:08 02 May 24
Such a kind group of people! So helpful and in good spirits, always!
Spencer J.
15:50 02 May 24
A great practice with friendly staff and knowledgeable doctors. Despite being in my 30s while getting braces, I was always treated like any other patient. Would recommend to anyone, especially those needing braces later in life
Kayla J.
22:39 29 Apr 24
My daughter is usually pretty scared of anything to do with the dentist, we came to dr ward and all she wanted to do is tell jokes with him! He is so wonderful! I’m so glad we were able to find him!
Chelsea M.
19:36 29 Apr 24
Ward Orthodontics has been fantastic to my twin daughters. They started their braces journey a couple years ago and the team has been so helpful in each step. They always find a time to get them in if needed, are so welcoming, and have done an exceptional job caring for their smiles.
Katie G.
17:02 29 Apr 24
Dr. Ward takes his time with each of his patients. My son loves him!
Jesse K.
21:55 17 Apr 24
I cannot express how great of a job they have done to straighten my son’s teeth! They not only look amazing but my son has so much more confidence. Thank you Ward Family Orthodontics for changing my sons life!!!!
Alison G.
21:18 17 Apr 24
Niles and Ward Ortho is such a welcoming office! They are always so kind when we visit. Thank you for the 5 star customer service.
Augus S.
15:26 08 Apr 24
Super happy with all the work they have done for us. Thank you.
jeanne C.
18:54 04 Apr 24
I love this office! As an “ older adult” I didn’t relish the idea of wearing braces for a second time. However, this has turned out to be a great experience. The entire staff is professional, kind, and fun! They do excellent work and are attentive to every detail. I highly recommend them!
Josephine M.
23:05 03 Apr 24
Always friendly and professional. Clean and open spaces make you feel welcome and the staff seems to always remember the little details that make the experience less scary
D P
19:40 18 Mar 24
Both my children have beautiful smiles all thanks to Dr. Niles. Now it's my turn! Dr. Niles and Dr. Ward are professional and fun, with a great team to help you achieve your goals. The entire staff has been like family over the years. Friendly, clean, modern, and comfortable.
Adrian C.
16:42 18 Mar 24
Dr ward is a master at his craft, the facility and the whole place is very nice.
Prissila M.
16:41 18 Mar 24
The staff here is so friendly & always so helpful. Very welcoming environment.
Kiera K.
17:04 14 Mar 24
I always have a positive experience when I am at Dr. Ward’s office. The team seems to genuinely care about their patients.
Eli Valerio L.
23:47 04 Mar 24
Loved the experience
Christina N.
16:19 23 Feb 24
Very professional, gracious, willing and able to work around schedules, friendly.
Elizabeth A.
22:47 20 Feb 24
We currently have 3 kids in orthodontics with Dr Niles and Dr Ward. They love going to their office! The staff is kind and considerate with our kids. The office is super convenient which is helpful when you have 3 kids in braces at the same time! We will continue to refer friends!
Tamra A.
15:26 15 Feb 24
This place is neat, organized and well done, overall a 5/5
Nicole S.
17:58 13 Feb 24
Wonderful place lovely staff 10 out of 10 would definitely recommend
Erika F.
06:54 13 Feb 24
Down earth staff and welcoming. The Orthodontist Ward always ready to help my kiddo and make him comfortable and painless as possible. My boy loves every visit to earn wood coins and save for reward.
Angela G
19:05 12 Feb 24
We are repeat clients/patients, as our oldest son did treatment a few years ago, and now it's our youngest son's turn. Always a positive experience when our son has an appointment. Friendly, professional, and helpful staff, who always understand if we need to reschedule or make any changes. I like the incentives Dr. Ward's office offers with the tokens for being responsible with hygiene, etc. I am confident that our son will receive the treatment he needs to correct any of his mouth, jaw, teeth issues.
Weston Z.
22:29 07 Feb 24
Dr Niles and Dr Ward and all their staff are very friendly and professional. Very accommodating when scheduling appointments to work with your schedule
Isai G.
02:05 07 Feb 24
Fantastic service! Everyone is very friendly,knowledgeable, and efficient! Got my braces put on, and they made the process easy and explained everything in detail. Fantastic work.
B. G.
02:32 26 Jan 24
Dr. Ward made all the patients cookies during the ice storm and sent out the most caring text and Siera always remembers us, very impressed with the kindness in this group! My kiddo has been going for a year now and I’d highly recommend, the office staff is top notch!
Julie S.
02:41 23 Jan 24
Couldn’t be happier with the team and quality of care at Ward orthodontics!
Brittany P.
18:17 18 Jan 24
Niles and Ward are awesome at what they do. The whole staff us welcoming and it's always a pleasure to go in to their office.
Anonymous A.
09:02 12 Jan 24
Great experience from when you walk in to meeting with provider and financial team. No pressure and they listen to all your concern and needs!! Highly recommend!!!
Aaron N.
23:08 11 Jan 24
I couldn’t be happier with the outcome of going to Dr Nile and his team for my braces. I was so happy with how great everyone was and how my teeth turned out. Since I started going my wife and daughter has went and their teeth look amazing. My son is now going and seeing Dr Ward and he is a great addition to the team. I highly recommend this great team of people.
Dana A.
18:54 11 Jan 24
My dentist referred me to Dr. Niles because, in his experience, he is the best orthodontist in Eugene. I have to agree. My landscaper also chose him after researching all the top orthodontists in the area. I had a severe open bite that required over 2 and a half years of complicated procedures to correct but it was all worth it. He saved my teeth and jaws. I’m over 60 btw
Dakota H.
19:38 08 Jan 24
I’ve been going here for 10 years now or over and this place is absolutely amazing my teeth have became so much better than what they were and I have no one else to thank than this office. The staff is so sweet and amazing couldn’t ask for a better orthodontist
Erika S.
16:27 08 Jan 24
We have been very happy so far with my daughter's treatment and their ability to pivot with her changing needs. Very nice and feel like family.
E B.
22:29 12 Dec 23
I cannot say enough about how kind everyone is who works here. Orthodontics can be so stressful, and gentle and kind attitudes go a long way. My daughter really struggled to brush her teeth with braces and the staff brainstormed ideas with us without judgement and with understanding. I will miss coming here after her braces are off. ❤️
Kerry T.
19:46 05 Dec 23
They are always on time and everyone is always so nice and cheery towards me. I totally recommend to anyone in need of braces or any appliances.
Lindsay S.
20:01 30 Nov 23
Front desk staff is always friendly. I really enjoy the new Dr Ward
Renee M.
16:22 29 Nov 23
From the second you walk in… to the minute you leave everyone is so friendly! They’re great about answering all my questions… and are super accommodating when it comes to scheduling.
Heather Atchley G.
18:07 27 Nov 23
The best orthodontist office! I wouldn’t go anywhere else.
Amber M.
20:18 20 Nov 23
Best place to get the best care for all of your orthodontist needs. They have the best quality of customer service. Deb and Lucy are the best and it’s always great seeing them each visit. Any questions or concerns are addressed right then and there.
Elissa
23:04 14 Nov 23
They are so professional and easy to work with! I know that our son is receiving the absolute best care possible.
Iron Blue 8
23:35 08 Nov 23
My four kids and I have all been patients here- since the early 2000s. I have always been happy with the professionalism & respectfulness of all the staff- very kind & efficient! Appointments are always on time and it feels like they do quality work without extra time. Highly recommend these Orthodontists & the strong team!
Kendra B.
19:04 27 Oct 23
Fantastic, flexible and fun staff 🙂
Dallis R.
16:11 25 Oct 23
All three of my children have had braces and all at this office. We are always happily welcomed for every visit!
Kristin B.
14:37 25 Oct 23
Wonderful office. Everyone has been professional, prompt, and friendly! Always great with my kids. Highly recommend!
Jason R.
17:14 24 Oct 23
Amazing staff and customer service. Like a family more than a business.
Sara H
15:37 24 Oct 23
My son loves them here and he is a teenager! I love how. Communicate they were not just with me but him.
Julie B.
18:18 21 Oct 23
As someone who never thought they needed braces but life surprises you. The people here were nothing but helping, understanding and welcoming. They answered all my questions and made sure I had everything I needed throughout the whole process. I'm so grateful they were the ones I went through.
Brook R.
22:56 31 Jul 23
Great care, very responsive and professional. Never had a bad experience there.
M D
18:01 20 Feb 23
I have been coming to Dr. Niles for almost 5 years. Their staff and customer service is great.Dr. Niles, is all about customer service… Lori, Lucy and all the other staff really bends over backwards to take care of any issues that could arise. I appreciate all they have done for me and continue to do....You will to,Thank you, Mike
Sarah E.
19:12 18 Feb 20
I love Dr Niles and his staff. I am going on my last 5 weeks of treatment and my teeth look great! My before and after pictures are going to be amazing! Everyone is so nice here, I look forward to every visit.2/18/20 edit...DR Niles took my braces off today!! Best feeling in the world. For anyone looking for a FANTASTIC orthodontist, Dr Niles in Eugene is just the person who can help you achieve the highest possible cosmetic perfection. He is very attentive to every detail, and quite the perfectionist. I can't say enough good things about him and his staff. They're always so professional and everyone has always been so nice to me even when I ask dumb questions. 😂 I am so happy with the results, almost one year in braces and a year in a Herbst appliance before that, it's one of the best decisions I've ever made, even though it was a tough road being in my 30s with braces. You are never too old to get your bite aligned so you can chew and bite properly AND look good at the same time!
Leslie B.
22:11 22 Aug 19
I was extremely reluctant to start down the path or orthodontia for the second time in my life having had a horrible experience 40 plus years ago. I am so glad I did and that I was with Dr. Niles and his outstanding staff! They are wonderful: kind, understanding, professional, cheerful and positive throughout. They are also amazing at time management as my appointments were always on time and sometimes even a little early, even as a drop in for an adjustment. I recommend them highly.
Ron E.
14:28 19 Jan 19
Want to give a shout out to Dr. Niles and his team (this was a spontaneous review and not solicited). I have been practicing dentistry in town for 22 years and Dr. Niles and his team of caring professionals always go the extra mile to treat our patients with kindness while providing top-tier orthodontic care.
Ginger B.
06:19 08 Mar 18
Kind, patient and spent most time ever teaching me about my jaw problem.
Aaron L.
20:44 22 Feb 18
Dr. Niles and staff can only be described as EXCEPTIONAL! They over delivered on what they said they could do! I had severe jaw popping and pain when i arrived at their office. He quickly evaluated me and was certain he could help me. Just got my braces off last week... Boy what a difference! Not only is my jaw issue 100% resolved I now have beautiful straight teeth. I cannot thank you and your team enough!
Kevin W. H.
22:11 03 Aug 17
Great all around experience.
Kristen W.
20:44 07 Jun 17
Wonderful orthodontist and team!
Jacob W.
21:31 14 Jul 16
Exceptionally professional in every aspect! This was my second round of correction as I was 13 when I first had braces. I am now 28 years old and was slightly apprehensive to go through this process again. Dr. Niles and his staff explained everything that would be done down to every detail and completely put my mind at ease. I cannot sing high enough praises for how I have been treated and my overall experience. I will be recommending them to anyone who is considering some assistance for a perfect smile! Thank you! Thank you!
Tessa S.
17:42 15 Feb 16
A life changing experience. Dr. Niles and his entire team were so kind, and knowledgeable. I always looked forward to my visits. Upon having my braces removed, I felt like a brand new person. They gave me a smile I can share with the world. Couldn't recommend them enough.
Greta K.
00:19 06 Feb 16
We have been with Dr. Niles for 3 years, 3 family members and 1 move out of the area. We continued to use their services even after we moved an hour and a half away simply because Dr. Niles and his team are truly exceptional at what they do. With 2 children and a husband in various stages of braces, we always seem to have something that needs attention, they always get us in quickly and on our schedule. We never feel like they are in a hurry or that we are "just another patient", everyone is kind and welcoming. Dr. Niles is sensitive to how my kids feel about their progress and that orthodontics might make them uncomfortable or self conscious, he will make adjustments to the plan along the way to better suit the needs of the individual patient. We also have a lot of contact with the orthodontic assistants, we have not met one yet that didn't seem to be having a good time or happy to be doing what they were doing. Everyone, from consult to x-ray, appointments and tune-ups, they are all fantastic, Dr. Niles has put together a great team that we are happy to recommend to anyone.
Michael B.
18:10 29 Jul 15
There are good orthodontists and then there are great ones. Dr Niles is one of the great ones. I own dental practices throughout Oregon, Crisdental. I have been referring patients to him for years. Dr. Niles' care and expertise is second to none. His staff is wonderful. He finishes cases quicker and with better results than anyone I know. As a side note, I don't say this because I'm friends with him. I only know him as a colleague. I want the best care for my patients and hands down, he is the best!
Shelly S
03:17 12 Mar 14
We brought our 7 year old daughter in today for a consultation. We were greeted professionally and warmly the moment we walked through the door at Niles Orthodontics! Even though we were a little early, we were given a prompt, detailed tour of the office, which included a brief description of their sterilization process. During our consultation, treatment options were explained so that myself and my seven year old daughter understood what treatment was recommended. There were models showing the different appliances and and types of braces. We felt warm and welcome and my daughter LOVED the staff and doctor. She has been talking about her experience there ever since she came home. We are looking forward to starting her treatment and feel confident and excited that we have found the right Orthodontist to take good care of our daughter. Thank you for making us feel so at ease and welcome!Sincerely,Shelly Sutter
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